bbdkk's Privacy Policy

bbdkk ("we", "our", "platform") is a trusted online gaming service provider in Bangladesh. When you use our website, register, or use any of our services, you agree to the terms of this Privacy Policy ("Policy"). Please read this policy in full. This policy applies together with bbdkk's Terms and Conditions.

01

Scope and Purpose of Data Collection

bbdkk collects various types of information related to you. This collection is fully lawful and is carried out for a specific purpose. The types of information we collect are as follows:

• Identity Information: Your name, date of birth, national ID number or passport number (required for age verification).
• Contact Information: Email address and mobile number (used only for account verification and security).
• Financial Information: Relevant details related to bKash, Nagad, Rocket, Upay or bank accounts, which are essential for processing transactions.
• Technical Information: IP address, browser type, device type, operating system, and the duration of your session.
• Usage Information: Which games you played, when you played, how long you played, and your betting history.
• Communication History: The content of your live chat or email exchanges with our support team.

The primary purpose of collecting this information is to provide you with a safe, fair, and personalized gaming experience and to support responsible gaming practices.

02

Cookies and Tracking Technologies

bbdkk uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help our site function more effectively. We use the following types of cookies:

• Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: To remember your preferences, such as language selection.
• Analytics Cookies: To monitor site usage and improve our services.

You can disable cookies through your browser settings. However, this may limit some functionality of the site.

03

How Your Information Is Used

bbdkk uses the information it collects about you for the following specific purposes:

• Completing the account registration and verification process.
• Ensuring deposit and withdrawal transactions are processed.
• Carrying out age verification (confirming 21+) where applicable.
• Preventing fraud, money laundering, and unauthorized access.
• Ensuring the functionality of responsible gaming tools.
• Providing a personalized experience based on your preferences and playing patterns.
• Sending important account-related notifications and updates.
• Managing customer service and 24/7 Bengali live chat support.
• Improving the platform's security and technical standards.

04

Sharing Information with Third Parties

bbdkk does not sell your personal information to any third party. However, in certain circumstances we may share your information with the following parties:

• Payment Processors: Minimum information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and bank transfer partners.
• Identity Verification Services: For the KYC (Know Your Customer) process.
• Technology Service Providers: Trusted technology partners engaged for server hosting, database management, and cybersecurity.
• Legal Obligations: Providing information in response to a court order or a lawful request from a government authority.
• Fraud Prevention Agencies: To ensure platform security and prevent illegal activity.

05

Data Retention and Security

To protect your personal information, bbdkk has adopted industry-standard technical and administrative measures:

• SSL Encryption: All data transmitted on our website is protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Regular security assessments of our systems are conducted.
• Firewall and DDoS Protection: Our servers are protected by advanced firewalls and attack prevention systems.

To keep your account secure, you are also advised to use a strong password and never share your login details with anyone else.

Data Retention Period: We retain your information for as long as your account is active and for as long as necessary after account closure to meet legal and regulatory obligations. When it is no longer needed, the information is securely deleted.

06

Your Rights

As a user of bbdkk, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (however, this may be limited where legal obligations apply).
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to request your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent at any time where data processing is based on your consent.

To exercise these rights, please contact us via live chat or send an email to [email protected]. We will process your request as soon as possible.

07

Protection of Minors

bbdkk is for individuals aged 21 and above only. We do not knowingly collect information from any minor. Our registration process includes age verification. If we become aware that we hold information belonging to a minor, we will immediately close the relevant account and delete the information.

Our request to parents — please ensure your children cannot access online gaming platforms. To learn more, visit our Responsible Gaming page.

08

Marketing Communications

If you would like to receive information about bbdkk's bonus offers, promotions, and updates, you can enable marketing communications in your account settings. This is entirely optional.

You have the option to turn off marketing communications from your account settings at any time. However, important account-related notifications (transaction confirmations, security alerts) will always be sent and there is no option to opt out of these.

09

International Data Transfers

Our servers and some technology partners may be located outside Bangladesh. In such cases, we ensure that data transfers are compliant with applicable data protection laws and that appropriate safeguards are in place.

10

Third-Party Website Links

bbdkk's website may sometimes contain references to third-party websites. These websites have their own privacy policies and we are not responsible for them. It is advised that you review their respective privacy policies before visiting any such website.

11

Changes to This Policy

bbdkk reserves the right to update or amend this privacy policy at any time. When significant changes are made, we will post a notice on the website and/or notify registered users by email.

Continued use of the platform after changes have been made will be considered your agreement to the updated policy. The date of the change will always be noted at the top of the page.

12

Contact Us

For any questions, comments, or requests related to this privacy policy, please get in touch with us:

• Live Chat: 24/7 Bengali live chat support — via our website.
• Email: [email protected]

Our dedicated support team is committed to resolving any concerns you have about your data protection quickly and thoughtfully.